Do your IT services fail every now and then? Is the recovery process ad-hoc, creating a negative experience for your customers?
It’s time to update your Business Impact Assessment. We’ve developed a framework that will immediately allow you to boost your service availability and service recovery, from our very first engagement.
If you’re not familiar with your organisation’s critical processes, we can identify these and work together to improve your Target Recovery Time Objectives and Recovery Point Objectives.
OUR SERVICES INCLUDE
Rather than giving you a long list of action items, we first assess your current capabilities, by taking into account the tools, processes and people you have on hand. We also consider your overall ability to maintain and improve service continuity.
We then agree on a plan to improve your capabilities, based on your current state and the target state that we expect to achieve in three, six and twelve months.
We treat IT resilience as a continuous opportunity for improvement in the organisations we work with. We deploy and rely on LEAN methods to ensure progress is embedded in your organisation, rather than simply written on paper.